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CosmoCasino – Privacy and Verification Policy

Cosmo Casino Privacy and Verification Policy

1. Personal Information We Collect

Cosmo Casino may collect and retain the following personal information for processing:

  • identification details, including your name, residential address, date of birth and gender;
  • your email address;
  • your telephone number.

2. How Personal Information Is Processed

Personal data relating to an Account Holder or registered user is:

  • handled in accordance with the rights of the individual concerned;
  • obtained only for a defined and lawful purpose;
  • stored securely;
  • used for marketing on an opt-out basis;
  • potentially used to train and enhance our artificial intelligence systems.

3. Disclosure of Information

  1. Cosmo Casino may instruct and authorise the financial institution holding an Account Holder’s account to provide information requested by a Governing Authority in connection with that account.
  2. We will disclose personal information when required by a Governing Authority or by a provision of the applicable Governing Law.
  3. To detect and prevent fraud, the Player agrees that Cosmo Casino may share personal data with third parties, including address verification service (AVS) providers and other partners.
  4. We may also disclose personal information to appropriate recipients when there are reasonable grounds to suspect irregular activity involving a Player’s Casino Account.

4. Customer Relationship Management and Marketing

Cosmo Casino may process personal information for customer relationship management (CRM). Players can stop receiving electronic promotional communications at any time by contacting the Casino Support Centre.

5. Accessing, Correcting or Deleting Account Information

Account Holders may request access to their personal information. They may also ask for inaccurate or inappropriate data to be corrected or erased.

6. Cookies and ActiveX Components

The Cosmo Casino website uses cookies and ActiveX components for purposes that include:

  • recognising an Account Holder’s preferred language and selecting it automatically on future visits;
  • analysing website traffic so that appropriate improvements can be made;
  • supporting the operation of games, including the Flash casino.

7. Our Commitments

Cosmo Casino undertakes:

  1. Not to sell, give away or otherwise disclose a Player’s personal or corporate information to other individuals or companies, except in the circumstances described in this Policy.
  2. To provide information or materials using personal data only when the Player has requested them.

To leave the mailing list, contact the Casino Support Centre.

8. Verification Policy

  1. By registering an account with Cosmo Casino, the Player authorises the Casino to carry out any verification checks it considers necessary.
  2. We may request verification documents after a deposit and/or before processing a withdrawal.
  3. If required for fraud prevention or an anti-money laundering investigation, the Casino may ask for additional information to establish the source of the Player’s funds and/or wealth.
  4. Documents requested for verification may include, without limitation:
  • a clear copy of a valid passport, national identity card or driving licence;
  • a copy of the payment card showing the cardholder’s name, or other evidence of the deposit method used where applicable;
  • proof of residence dated within the previous three months, such as a bank statement or utility bill.
  1. Where considered necessary, CosmoCasino may require documents to be certified by a registered notary.
  2. Casino play is restricted to people over 19 years of age. If anyone using the Casino software is found to be under 19, all gameplay will be voided and any winnings forfeited. The matter may also be reported to the appropriate authorities.
  3. During verification, Cosmo Casino may ask about the scale of the Player’s intended gambling activity.
  4. Documents submitted to Cosmo Casino will be treated as confidential and retained for five years after the Player’s account is closed. They may be kept longer where a regulatory obligation requires an extended retention period.
  5. Cosmo Casino applies a risk-based approach to reducing money laundering, fraud and criminal activity. If the Player’s identity cannot be verified, the Casino may freeze the account and withhold payments.

9. Marketing Communications and Anti-Spam Policy

The Casino Rewards Group does not support spam. Its marketing lists are limited to registered real-money or guest Players who:

  • consented to marketing during registration; or
  • supplied an email address or telephone number when entering a giveaway competition.

Players can unsubscribe from the mailing list by contacting the Casino Support Centre.

10. Information for International Users

Information collected by Cosmo Casino may be transferred to, processed in and stored at locations outside the country where the user is based. Data-protection laws in those locations may differ from the laws that apply in the user’s country. Personal information may also be subject to lawful access requests from governments, courts or law-enforcement authorities in the relevant jurisdictions.

By using the Service or submitting information to Cosmo Casino, you consent to this international transfer, processing and storage of your information.