Cosmo Casino Terms and Conditions

1. General Provisions

These Terms and Conditions (the Terms) govern the use of all products, software, websites and services supplied by Cosmo Casino (the Casino, website, Service, we, us or our) by its customers (the Player, Players or you).
To access the Service, a Player must register an account and make a deposit.
The following rules apply to the use of this agreement:

You may download one copy for personal, non-commercial use on a single computer. Any other reproduction, adaptation, distribution, performance or display requires Cosmo Casino’s prior written consent.
The agreement may not be used for any unauthorised purpose.
The Player agrees that the Casino may use, process and analyse Player Data including gameplay information, behavioural patterns, performance data, interactions and content submitted by the Player—to train artificial intelligence, develop machine-learning models and conduct related research. Where applicable law requires separate consent for processing personal data in this way, that consent will be requested.
By visiting the website or opening an account at casino-cosmo.com, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you disagree with any provision, do not use the Service.

Cosmo Casino regards these Terms as fair and accurate. Questions about the Terms or any aspect of the Service may be directed to the Casino Support Centre.
We may amend or remove any provision at our sole discretion, at any time and without advance notice. Players should review this page regularly. Continued use after an update signifies acceptance of the revised Terms. We may also notify Players of changes by email.
The official Terms are published and periodically updated in English. Other language versions are supplied in good faith for convenience. If a translation conflicts with or is unclear compared with the English text, the English version prevails.
If a court or regulator finds any provision invalid, the remaining provisions continue in effect. The invalid provision will be interpreted, as far as legally possible, in a way that most closely reflects its original purpose.
Products, software, websites and system requirements may be changed at any time without notice.

2. About Cosmo Casino

Cosmo Casino is operated as a brand of Rock Swift Group Limited, whose registered office is at 4th Floor, Water’s Edge Building, Meridian Plaza, Road Town, Tortola, VG 1110, British Virgin Islands. Rock Swift is licensed and regulated by the Kahnawake Gaming Commission under licence number 00884.

3. Financial Status and Advice

Cosmo Casino is not a financial institution. No interest is payable on any Player balance, deposit or pending withdrawal, whether the account is active or dormant.
We do not give tax or legal advice.
Players requiring such advice should consult a qualified professional.
The Casino and its systems must not be used to profit from currency-exchange arbitrage. If we determine that a Player has deliberately used the systems for this purpose, the resulting gains may be removed from the Player’s balance and forfeited without prior notice.

4. Eligibility and Jurisdiction

Registration and gambling are prohibited for anyone below the legal gambling age in the jurisdiction where they are located.

If a Player is found to be underage, their account will be closed and accumulated winnings forfeited to the Kahnawake Gaming Commission.
The Casino accepts no liability for an account fraudulently created by a person below the applicable legal gambling age.

We may conduct electronic or other checks and request valid documentation at any time to verify a Player’s identity or meet regulatory duties.
Each Player is solely responsible for their gambling activity and for determining whether online gambling is lawful in their country, place of residence or current location. The availability of the Service must not be interpreted as permission to breach applicable law.
We are not liable for a Player’s violation of local, state, national, federal or other laws through their use of the Casino.

5. Player Accounts

Registration information must be complete and accurate. We may confirm submitted details by requesting identity documents by email or through other channels.
An account containing incomplete or incorrect details may be suspended until verification is finished. If verification cannot be completed, we may close or suspend the account and, at our discretion, confiscate or refund balances and winnings or void deposits. See Verification Procedure below.
Players must keep their personal and contact information current and notify the Support Centre of changes to their address, email, phone number or other registration details.
Only one account per Player is permitted. If multiple accounts are detected, we may suspend them and confiscate associated winnings. A Player may not claim a sign-up bonus more than once.
Players choose their own password and must keep it confidential. Activity conducted after correct entry of the username, password or biometric credentials will be treated as valid. If biometric login is enabled, only the Player’s own biometrics may be registered on the device. We do not verify whose biometrics are used, and biometric data remains stored solely on the device.
The Player bears full responsibility for protecting their username and password and for all activity performed through the account. Cosmo Casino is not liable to the Player or any third party for losses caused by insecure storage of login credentials.
If a Player discloses account credentials to another person, we may close or suspend the account without refund.
Cosmo Casino will not exploit its relationship with a Player through unauthorised activity on the Player’s operating system or Casino account.
Account activation and ongoing communications may be sent to the registered email address.

Players may also be invited to receive push notifications delivered with the assistance of a third-party provider compliant with the data-protection laws of the Player’s country.
Notifications are activated only after the Player opts in. They can be disabled at any time in the device or browser settings. Opting in constitutes acceptance of the relevant terms.

A Player who previously unsubscribed from Cosmo Casino communications should contact the Casino Support Centre.

5.1 Dormant Accounts

An account may be classified as dormant when the Player has not placed a wager and has not deposited or withdrawn funds for a period determined by the Casino.
To protect Player funds, we may remove the balance from a dormant account within a maximum of 60 days. Any bonus balance will be forfeited. A cash balance may be restored to the Casino account upon request within a reasonable period, provided the Player successfully completes verification and answers the required security questions.
Funds may never be transferred directly between Player accounts.

5.2 Suspension and Closure

Cosmo Casino may suspend or close an account at its sole discretion after giving appropriate notice and reasons, including unauthorised account use. No account-balance refund will be provided.
Unauthorised use may lead to termination of the gambling account. We may also close any Casino Rewards accounts belonging to the Player.
Suspected theft or unauthorised use of login details, or any other security breach, must be reported to Cosmo Casino immediately.
To request account closure, contact the Casino Support Centre.

6. Verification Procedure

Following a deposit or before paying a withdrawal, Cosmo Casino may require verification documents. Where necessary, we may ask for certification by a registered notary or other registered professional. Requested evidence may include:

proof that the Player owns the financial account used for deposits or withdrawals, such as a copy of the physical card, a relevant bank statement or screenshots from an online wallet or other payment method;
a copy of valid identification, including a passport, driving licence or government-issued identity card;
proof of residence dated within the previous three months, such as a utility bill or bank statement.

Documents must be clear, complete and readable. If a document is incomplete, obscured, appears altered or is otherwise unacceptable, the Player must supply further information until identity verification is completed to our satisfaction.
Documents will be rejected if we have reasonable grounds to believe they are false or that the information supplied is incorrect or misleading. Failed verification may result in account closure and/or rejection of a withdrawal request.
No withdrawal is guaranteed to be processed before identity verification has been completed satisfactorily.

7. Bots, Prohibited Software and Virtual Machines

Exploiting malicious software or bugs in any game software offered through the Casino is prohibited.
A Player must not use hardware or software to influence or alter a game outcome or obtain a financial advantage. Any money acquired in this manner will be confiscated immediately.
Use of a virtual machine is treated as a deliberate attempt to manipulate gameplay or mislead the Casino. Financial gains obtained under such circumstances will be confiscated.

8. Service Interruptions and Malfunctions

Cosmo Casino accepts no liability for losses or damage allegedly connected with its software or content. This includes operational or transmission delays, interruptions, lost or corrupted data, communication or line failures, payment-processing issues, misuse of the website or content, and content errors or omissions. We may suspend or close an account after providing appropriate notice and reasons.
If a system or communication error affects random-number generation, bet settlement or another element of the Service, we are not liable for the consequences and may void all wagers affected by the error.
Wagers placed during a Casino-system malfunction, together with payouts generated by the faulty game or Service, are void. This applies to failures involving operating systems, browsers, software or hardware.
We may refuse or limit any wager at our sole discretion. If a wager is declared void, the related stake deducted from the Player’s account will be returned. A wager becomes valid only when accepted by our server; before acceptance, Player communications do not bind us and website information is merely an invitation to play. Any website, software or device malfunction voids all affected games and payouts. A one-time waiver made in the interests of fairness does not create a precedent.
Winnings caused by a hardware or software fault may be cancelled. A Player who knowingly exploits an error may have their account closed and their deposits or winnings forfeited. All bets affected by a website-system malfunction are void.

9. Responsible Gambling

Gambling is intended as entertainment but can become addictive. Our responsible-gambling measures include:

cooling-off periods lasting from 24 hours to 6 weeks;
self-exclusion for 6 months;
deposit limits;
referrals to organisations that assist people affected by problem gambling.

Further information is available in the Responsible Gambling Policy.

10. Support, Disputes and Complaints

Questions, claims, complaints and disputes may be submitted to the Casino Support Centre.
Contact us first regarding any dispute arising from a past or current transaction. If the matter cannot be resolved internally, it will be referred to eCOGRA as the Alternative Dispute Resolution (ADR) body. Its determination will be final, provided all parties have had a full opportunity to present their position.
Any complaint or claim must be filed within 6 months of the event concerned.
Players may also submit complaints directly to the Kahnawake Gaming Commission through the regulator’s official communication channels.

11. Sign-Up Offer

Only a newly registered Player is eligible.
Promotional money is credited as bonus funds, not cash, to the Player’s Casino account or Casino Rewards account.
For this promotion, every deposit is evaluated separately. Several deposits cannot be combined to satisfy the sign-up bonus conditions. Only the first two individual deposits determine the bonus amounts awarded.
The first deposit awards 150 free spins—described as chances to win major jackpots—on Mega Money Wheel. Each spin is worth $0.10, and the minimum qualifying first deposit is $10.
Winnings produced by these free spins are added to the Casino account as bonus funds.
If the top Mega Money Wheel jackpot is credited as bonus funds, the Player may ask the Casino Support Centre to convert that top-prize win to cash. This exception applies only to the top prize. Amounts wagered before the conversion request remain subject to Casino wagering requirements, and losses incurred before the request cannot be recovered. Any withdrawal following conversion must comply with the Bonus and Cash Account rules below.
To avoid doubt regarding this offer and transferred winnings, the Player agrees that every bonus or win obtained through it is governed by the wagering requirements in the General Promotion Terms and Bonus and Cash Account sections.
The offer must be claimed by making the first deposit within 7 days. After that period, Cosmo Casino may change the promotion.

12. Bonus and Cash Account Rules

A Player’s total balance is divided into a cash balance and a bonus balance.
Bonus funds cannot be withdrawn directly, although they may be used for wagering.
After the first or second deposit, the cash portion can be withdrawn at any time. Doing so forfeits all bonus funds still in the account, including bonuses connected with the withdrawn deposits that have not yet been credited or redeemed.
Bonuses attached to the first and second deposits require 200× play-through before the bonus balance is converted to cash. Converted funds may then be withdrawn.
Bonuses credited from the third deposit onward require 30× play-through before conversion to cash.
Any wager contributes to play-through, whether it is funded from the cash or bonus balance.
For withdrawal purposes, wagering starts to be counted once all relevant bonus money has been credited to the Casino account.
Before the third deposit, each wager is drawn proportionally from the Player’s cash and bonus balances according to their share of the total balance. Winnings are returned to those balances in the same proportions. A withdrawal resets the bonus balance to zero, so withdrawing deposited money also removes any bonus funds that remain. From the third deposit onward, wagers are taken from the cash balance first and from the bonus balance only when no cash is available.
Before the third deposit, winnings are allocated between cash and bonus balances in the same ratio used to fund the wager. From the third deposit onward, winnings from cash-funded wagers go to the cash balance, while winnings from bonus-funded wagers go to the bonus balance.
After the third deposit, if adding winnings would cause the bonus balance to exceed the total bonuses awarded, the excess is moved to the cash balance, less any automatic transfers already made from bonus to cash.
If another bonus is redeemed before a new deposit is made, outstanding wagering requirements carry forward from the earlier bonus.
Games may contribute different percentages, up to 100%, towards play-through. For example, a $100 bonus subject to 200× wagering would require approximately $20,000 in slot wagers where slots contribute 100%.
Contribution rates are:
- slot games: 100%;
- table games—including poker, blackjack, roulette and baccarat—parlour games and all other categories: 2%;
- All Aces Video Poker and Flippin’ Awesome Shields of Asgard: 0%, with no loyalty points earned;
- new games: a rate determined by Cosmo Casino using the game metrics available at launch.
Use of a double-up feature does not contribute to wagering requirements.
Live Casino games, as well as table, parlour and other games, contribute 2%.

13. General Promotion Terms

A promotion may be claimed only once per device, Player, household, family, physical address, email address, financial account, IP address or shared network such as a workplace, school, university or library. If a bonus is claimed more than once, associated winnings will be confiscated and the Casino account closed.
Unless a promotion expressly states otherwise, offers cannot be combined. They apply only to deposits and wagers made at Cosmo Casino.
We aim to credit promotional bonuses within one business day. A bonus earned over a defined weekend or monthly period will normally be awarded within one business day after that period ends—for example, on Monday after a weekend promotion or on the first business day of the next month.
If the card, e-wallet or financial account used to make a qualifying sign-up deposit is not held in the registered Player’s name, we may void the resulting winnings. Winnings may also be voided if the Player attempts to withdraw them through a payment account held in another name.
Promotions are reviewed regularly, and their offers or terms may be changed at any time.
Cosmo Casino may correct errors involving bonus points, Casino credits or prizes. Winnings will remain unaffected, but the account balance will be adjusted to the correct amount.
A promotional bonus or prize that remains unused for more than 60 days after registration is forfeited. It is considered used once the minimum wagering requirement has been met. Sign-up eligibility is based on the date the account was opened, so an account left dormant retains the sign-up offer that applied on its registration date.
If Casino management considers a win sufficiently notable for publicity, the Player agrees to be available for a related event arranged by Cosmo Casino. We will make every reasonable effort to protect the Player’s privacy.
Although personal data is protected, we may identify promotion winners in Casino announcements by first name and/or initials.
Only offers specifically advertised on the Cosmo Casino website will be honoured. Offers issued by another party, including an affiliate or associated organisation, may be rejected as invalid.
Promotional material sent by Casino Rewards is personal to the intended recipient and cannot be transferred. Participation requires a written Casino Rewards invitation addressed to the Player.
Unless the specific promotion says otherwise, merchandise or cash giveaways do not include taxes, registration, licensing, insurance, postage or delivery costs.
Cash prizes are paid directly into the recipient’s Casino Rewards or Casino account.
We may restrict a Player’s eligibility for any promotion at our sole discretion.
With appropriate notice, we may remove the sign-up offer or any later promotion from an account or linked accounts for any reason, including conduct designed to exploit an offer. Violations include, without limitation:
- repeatedly using the account to obtain promotions without demonstrating genuine intent to play or any periodic risk of personal funds; in this situation, redemption of promotional offers, including sign-up bonuses, may be suspended until the Player establishes a history of putting personal funds at risk;
- using multiple accounts or proxy accounts.
We may delay withdrawals and/or confiscate winnings connected with irregular play. Irregular play includes:
- placing a single bet equal to or greater than 25% of the credited bonus before completing its play-through requirement; for roulette, a single bet is the combined value of every chip on the table when the wheel is spun;
- using a double-up feature to increase wager values;
- making even-money wagers on Sic Bo, craps or roulette;
- triggering a game feature after the bonus balance used to build the feature has fallen to zero;
- withdrawing all or part of deposited funds before redeeming the related bonus;
- using autoplay to complete bonus wagering requirements;
- deliberately adopting minimum-risk, equal, zero-margin or hedged betting to circumvent the intended purpose of the wagering rules.
Employees, officers and directors of Cosmo Casino—as well as its agencies, licensors, licensees, service providers, affiliates and associated companies—may not participate. The same exclusion applies to their immediate families.

14. Payments and Winnings

14.1 General Payment Conditions

Players are responsible for understanding the terms governing accepted payments and paid winnings and for remaining aware of amendments. Updates may also be communicated by email.
Funds deposited at Cosmo Casino must not be stolen, dishonestly obtained, derived from or intended for money laundering or terrorist financing, or otherwise illegal.
We may confiscate a requested withdrawal or account balance if we suspect a connection with fraud, including identity theft or payment fraud.
Criminal or suspicious activity may be reported to the appropriate authorities. Suspected or confirmed activity may lead to indefinite account suspension, cancellation of winnings and confiscation of balances.
Transfers between Players’ external financial accounts, or funding multiple Players from a shared source, may be treated as fraudulent and investigated. Related winnings may be voided, associated Casino accounts suspended indefinitely and balances confiscated.
If an account used for a deposit or withdrawal is not registered in the Player’s name, we may suspend the Casino account and/or financial account indefinitely.
Players must ensure that sufficient funds are available both when a deposit is initiated and when the financial account is debited. If funds are insufficient at either point, we may reject the deposit, void winnings and confiscate Casino balances. At our discretion, we may request satisfactory proof that adequate funds were available, and the Player agrees to supply it.
If a deposit is rejected, reversed, charged back, disputed, revoked or otherwise unpaid, winnings may be cancelled, balances confiscated and all of the Player’s accounts across the Casino Rewards network locked. Choosing not to exercise any right in one instance does not waive that right for the future.
Players should retain copies of transaction records and both current and previous website policies and rules.
We may conduct identity, source-of-funds, financial-account and other due-diligence checks and request supporting documents or information. Failure to comply fully may result in winnings being voided, deposits and withdrawals being restricted, balances being confiscated and the account being locked indefinitely. See Verification Procedure for document requirements.
Cosmo Casino does not impose a deposit fee. However, a payment provider, financial intermediary or the Player’s financial institution may charge an additional transaction fee. Although such fees are uncommon for most Players, the Casino is not responsible for them.

14.2 Winnings and Withdrawals

Winnings are added to the cleared balance in the currency assigned to the Player’s Casino account. To withdraw all or part of that balance, the Player must enter the requested amount in the Casino interface and select an available method.
Minimum and maximum limits may apply per transaction and per day, week or month. Limits vary according to the country and withdrawal method.
When a withdrawal must be processed in a currency different from the Casino account currency, conversion is based on the average daily interbank rate plus a 2.5% currency-conversion fee.
Direct Bank Transfer (DBT) withdrawals incur the following fees:

below 3,000 currency units: $50 USD, €35 or £30;
above 3,000 currency units: $100 USD, €70 or £60.

We are not liable for a difference between the amount requested and received when it results from network charges or foreign-exchange movements. This also applies to payment methods using distributed-ledger or blockchain technology.
We may—and in many cases must—return withdrawn funds to a financial account previously used by the Player to deposit at the Casino.
Money owed to the Casino because of chargebacks, disputes or other outstanding amounts may be deducted from winnings or withdrawals. Where possible, the Player may be notified in advance.
Payment details can be added or changed only through the Casino or by contacting customer service.
A withdrawal remains pending for 48 hours and is then processed on the following business day. Until processing, the Player may reverse all or part of it. Any amount returned to the Casino account at the Player’s request is the Player’s responsibility. Processing may be delayed until verification is completed satisfactorily.
A Player whose winnings substantially exceed their total purchases across Casino Rewards partner casinos may withdraw no more than $4,000 per week. Cosmo Casino may raise or lower this weekly amount at its sole discretion for business reasons.
Payments to cards, bank accounts and e-wallets are subject to daily limits imposed directly or indirectly by regulators, card schemes, banks, processors and financial institutions. Depending on the chosen method, winnings may be paid in daily instalments over consecutive weekdays until the balance is settled.
Once Cosmo Casino releases a payment, delivery to the nominated financial account may still take time. Processing periods differ among banks, processors and payment methods and are outside our control. We are not responsible for delays occurring after release.

Last updated: 29 July 2026, 12:00 (+11:00)