Responsible Gambling
Gambling should remain a leisure activity. Before you begin, decide how much time and money you can comfortably devote to playing. Pay attention to your habits and take action if gambling starts affecting your life or becomes difficult to control.
To help keep your play balanced:
- Set a budget before you start and do not exceed it.
- Never chase losses, as this may lead to losing more.
- Keep track of how often you gamble and how long each session lasts.
- Take regular breaks, including when you are winning, and recognise when it is time to stop.
- Treat gambling as entertainment rather than a way to make money quickly or repay debts.
- Remember that outcomes are based on chance. No strategy or formula can guarantee a win.
- Consider setting a spending limit in advance.
- Avoid gambling when you feel distressed, depressed or upset.
- Make time for other interests and activities.
- Do not gamble while under the influence of alcohol or drugs.
If you are concerned about your gambling habits or simply want to assess them, complete the GambleAware self-assessment.
Additional information and assistance are available from the National Council on Problem Gambling and Gamblers Anonymous.
Deposit Limits
Daily, weekly and monthly deposit limits can be applied to your account.
To set a personal deposit limit and discuss the available options, contact the Casino Support Centre.
A request to raise or remove an existing limit does not take effect immediately. The increased or removed limit becomes available only after a 24-hour waiting period.
Taking a Break
Cosmo Casino offers a temporary break option for Players who want help controlling their play or wish to step away from gambling for a limited period.
Available break periods are:
- 24 hours;
- 1 week;
- 4 weeks;
- 12 weeks.
The account will be reactivated after the selected period expires.
If a Player asks to reverse an active break, a 24-hour cooling-off period applies. To discuss and activate this measure, contact the Casino Support Centre.
Self-Exclusion
Players who believe they may have a gambling problem can request a short- or long-term restriction through the Casino’s self-exclusion programme.
The available options include:
- cooling-off periods ranging from 24 hours to 6 weeks;
- self-exclusion for 6 months.*
Once self-exclusion has been activated, it cannot be cancelled. Consider the decision carefully and, if you are uncertain, discuss your circumstances with a gambling-support organisation before proceeding.
To begin self-exclusion because of a gambling problem, contact the Casino Support Centre. The support team will explain the responsible-gambling measures and help identify the most appropriate option.
After the initial consultation, the Player must submit a written request by email from the address registered to the Casino Account. Self-exclusion should not be regarded as active until the Casino sends confirmation to that registered email address.**
Players choosing self-exclusion should also exclude themselves from any other gambling operators where they hold accounts. A Comprehensive Self-Exclusion request may be submitted through the Kahnawake Gaming Commission’s player information page. Taking these additional steps can make the exclusion more effective.
* If Cosmo Casino determines that reopening an account would be unsafe or inappropriate, it may close the account permanently at its sole discretion. The Casino may also initiate an exclusion when it has reason to believe that an Account Holder has a gambling problem or that continued gambling is contrary to the interests of the Player or the Casino.
** Cosmo Casino takes reasonable measures to identify new accounts opened by self-excluded Players. Nevertheless, self-excluded Account Holders must not attempt to create another account or bypass the Casino’s controls. The Casino accepts no responsibility for activity conducted through accounts opened in an attempt to circumvent those systems.
Underage Gambling
Cosmo Casino is available only to people over 19 years of age. Minors are prohibited from playing at the online Casino under all circumstances.
We may carry out age-verification checks and request personal identification documents at any stage to prevent underage gambling.
If a person using the Casino software is found to be under 19, all gameplay will be cancelled and any winnings forfeited. The matter may also be reported to the appropriate authorities.
Parental-Control Tools
Parents and guardians may consider third-party filtering software to help prevent children from accessing unsuitable websites:
- CyberPatrol
- CYBERsitter
- Net Nanny
Conditions of Play
Players must comply with the Casino’s rules and conditions. The complete Terms and Conditions can be reviewed at any time.